Shark Spark Terms of Service

Effective Date: March 30, 2025
Last Updated: April 29, 2025

1. Introduction

Welcome to Shark Spark!
Please read these Terms of Service ("Terms") carefully before using our website. These Terms constitute a legally binding agreement between Shark Enterprises LLC, operating under the fictitious name Shark Spark ("Company," "we," "our," or "us"), and any customer or user ("Client" or "you") who uses our services, communicates with us, or accesses our website [www.thesharkspark.com] ("Website"). By booking services, communicating with us, or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or Services.

2. Services

Shark Spark provides premium window cleaning, glass protection treatments, and related surface cleaning services for residential and commercial properties ("Services"). The specific scope of services for each client will be confirmed through a booking, invoice, or written communication. We reserve the right to update, modify, or discontinue services at our discretion.

3. Use of Our Website and Services

You must be at least 18 years old or the age of majority in your jurisdiction to use our Website and Services. By using our Website, you represent and warrant that you meet these requirements. You agree to use our Website only for lawful purposes and in compliance with all applicable federal, state, and local laws, including Rhode Island laws.

4. Cancellations and Refunds

Cancellations must be made at least 24 hours in advance. Late cancellations may be subject to a fee. Refunds, if applicable, are issued at our sole discretion based on service completion and customer satisfaction.

5. Customer Responsibilities

Customers are responsible for:

  • Providing safe and reasonable access to the property.

  • Securing pets and valuables during service.

  • Informing us of any pre-existing damage or fragile areas.

We are not responsible for damages caused by structural weaknesses, poorly maintained windows, or pre-existing conditions.

6. Bookings and Payments

We use trusted third-party service providers to manage scheduling, customer communications, and payment processing. By booking a service through our Website, you agree to provide accurate, complete, and current information. Payments must be made at the time of booking or upon service completion, as applicable. Shark Spark reserves the right to refuse service, cancel appointments, or limit services at our discretion.

7. Intellectual Property

All content on this Website — including text, graphics, logos, images, videos, and software — is owned by Shark Enterprises LLC or its licensors and is protected by U.S. intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the Website without prior written permission from us.

8. User Conduct

You agree not to:

  • Use the Website in any way that violates any applicable federal, state, or local law or regulation.

  • Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website.

  • Introduce viruses, trojans, worms, or other harmful material.

We reserve the right to terminate or restrict your access to the Website if you violate these Terms.

9. Privacy

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which complies with the Rhode Island Data Transparency and Privacy Protection Act (DTPPA) and applicable federal laws. You have the right to know what personal information we collect, why we collect it, and how you can access, update, or delete it. We do not sell your personal information.

10. Disclosure of Information

We may share your information with trusted third-party service providers for purposes such as payment processing, booking management, customer support, marketing, and analytics — but only as necessary to perform those services.
We may also disclose personal information if required by law or in good faith belief that disclosure is necessary to:

  • Comply with legal obligations or government requests;

  • Protect our rights, safety, or property, or that of others.

11. Disclaimers and Limitations of Liability

The Website and Services are provided on an "as is" and "as available" basis. We make no warranties, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by law, Shark Enterprises LLC, operating under the fictitious name Shark Spark, shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or Services.

12. Indemnification

You agree to defend, indemnify, and hold harmless Shark Enterprises LLC, operating under the fictitious name Shark Spark, and its officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or your use of the Website.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Rhode Island, without regard to its conflict of laws principles.
Any disputes arising under or related in any way to these Terms shall be resolved exclusively in the state or federal courts located in Rhode Island.

14. Changes to Terms

We may modify or update these Terms from time to time. When we do, we will update the "Last Updated" date above. It is your responsibility to review these Terms periodically. Your continued use of the Website after any changes signifies your acceptance of the revised Terms.

15. Contact Information

If you have any questions about these Terms, please contact us at: contact@thesharkspark.com